Adeje, Santa Cruz de Tenerife, SPAIN
+34 633501982
info@mundoguyi.com

FAQ

Frequently Asked Questions

In this section you can find help for frequently asked questions about our website. If you do not find the answer here, we ask you to please write to us at info@mundoguyi.com to resolve it as soon as possible. Thank you very much.

Very funny, obviously.
You will have three options to choose from: “Basic Steps”, “Premium Classes” and “Confinement Classes”.
We will also be adding new classes and new teachers, but we summarize it here:

Basic Steps: We offer a methodology so that you can start from scratch and progressively learn different musical styles while your body begins to activate itself to achieve good physical shape and successfully complete each class. We recommend starting from scratch in our “Basic Steps” section. Here you can acquire all the necessary knowledge to pass the level and continue with our "Premium Classes".

Premium Classes: You will find 1-hour classes in which we will also follow a progress methodology. These classes will always be available on the website and you can enjoy them as many times as you want. Every week we will add a new class. Each class has its own playlist, so they are unique. We will add new choreography and when these are a bit more complex, we will create the “step by step” explanation video along with the new choreography.

Confinement Classes: Here you have 39 hours of classes that were very special for us. During the quarantine we turned our small house into a recording studio and it was our beginning towards this great dream that is now a reality. Attention: These classes do not follow a learning methodology.

We always try to offer non-offensive type of music, however we are aware that even “clean” songs can contain suggestive messages.

All the videos that you will find on this website have been recorded in high definition "HD" and with high quality sound.

The Stripe payment gateway, which we use, only accepts electronic payments to guarantee a level of encryption and security in accordance with European regulations in order to avoid fraud. Although we use several payment methods, and we will be incorporating new ones, we always suggest the credit card. It's the safest. But you can also use Paypal and debit cards. If you live outside the European Union, remember that some banks block international transactions that have not been notified to the bank for security reasons. That you cannot make the payment does not mean that you do not have a balance in your account but that you must authorize the payment.

Yes, of course, with any card. Once you make the payment, your bank will convert your country's currency into euros. Remember that these operations must be authorized by you, or rather, by the cardholder.

We are sad to hear that you want to leave. In fact, we would like you to write to us at info@mundoguyi.com and tell us how your experience has been.
If you think it convenient, tell us what we can improve.

Canceling the subscription is very simple. It has no cost, nor do we have any rare permanence contract.

When you are logged in, in the Top Menu click on the "My Account" button.

Once inside, under the class progress bar, select the "Subscriptions" option and in the box below, on the right, you will see the option to "Update" your card details, or "Cancel" the subscription.

You will be asked in a notice to confirm the cancellation and that's it.

Remember that the subscription is monthly. Namely:

If you subscribed on September 5th and the fee was collected on the 7th (after the two free trial days) you can cancel your subscription on the 20th and continue using the platform until October 7th because the following fee will not it will pass you

Yes, we ship our products anywhere in the world. When confirming the order, we ask you for the shipping information.

Orders leave from Tenerife, Spain, with the Correos courier company.

Once the shipment has been made, we will provide you with a reference number so that you can track it.
These are usually the approximate deadlines depending on the destination:

-Spain: Between 1 week to 10 days.

-Rest of Europe: Between 15 days and 1 month.

-Rest of the world: Between 1 and 3 months.

If you need it to be faster, let us know and we will find another supplier to make the shipment. But the indicated costs are with Correos, which is currently the cheapest and safest.

Mundo Guyi class and tutorial videos are only available on the mundoguyi.com and mundoguyi.com websites.
It is necessary to have a good internet connection. The quality will adjust to your internet speed, in any case you will be able to watch the videos from your PC, tablet or mobile phone without any inconvenience. If your device (TV, PC or Mac) is connected by cable to the router, instead of using the wireless connection (WiFi) you will have a better image quality since the internet bandwidth is higher. Anyway, here are some examples.

  1. - Television without internet connection:

    If you want to see your Mundo Guyi classes in a big way, but your television does not have an internet connection, we recommend these two options:

    1. Connect your Phone, Tablet or PC, directly to the HDMI port of the TV through a compatible cable between the two devices. In order to know what type of cable to use, you will need to find information about the device from which you want to send the signal to the TV.

    2. Chromecast, Apple TV, Amazon Fire TV Stick… These devices connect to the HDMI port of the TV and allow you to send the signal from your Phone, Tablet or PC to the TV wirelessly. Some use WiFi and others Bluetooth.

    (*On certain occasions, it may happen that the option to cast the video to the TV does not appear, so we recommend you perform a screen mirroring (we explain it in the next point)

2. - Television with internet connection (Smart TV)

From the Smart TV browser: Almost all Smart TVs have an Internet browsing application, as if it were a PC. Open the application and search for www.mundoguyi.com and then access with your username and password. These browsers are somewhat slower but the videos are displayed correctly. We advise you to mark the website as a favorite so that access is easier for you.

Screen mirroring is an option that is available on all phones and all Smart TVs (with Internet access).
You will be able to see the screen of your phone on your TV and play everything that comes out of your phone without the need for cables.
Before starting this process, make sure that both the phone and the TV are connected to the same Wi-Fi network.
Here we provide you with some tutorials that we found on the web that explain it better than we do.

Select your phone brand and you will find the help tutorial by clicking on the corresponding link:
(If these tutorials have changed, or are not accessible, please let us know so we can resolve this issue)

IPHONE

 

LG tv Smart: https://youtu.be/wWHO7DzwESE

Samsung Tv Smart: https://youtu.be/dbVAVgXfap4

Sony Tv Smart: https://youtu.be/wxCS5A5ZwCw

Panasonic Tv Smart:  https://www.airbeam.tv/es/reflejo-iphone-ipad-pantalla/panasonic/

Phillips Tv Smart: https://youtu.be/5DjdAicMHj0

 

Others (App externa bajada del Google Store o App Store)

 

https://youtu.be/puMX4iHKe9k

 

SAMSUNG MOBILE

 

Samsung Tv Smart : https://youtu.be/ty5YboT3SXU

https://youtu.be/CHhkOn6Jq4s

LG Tv Smart: https://youtu.be/v9adqQHt5z0

 

XIAOMI MOBILE

 

https://youtu.be/yGMVfl_ZoKw

 

HUAWEI MOBILE

 

https://youtu.be/mLntwUoOxAw

LG Tv Smart 

Bajar aplicación: Web Vídeo Cast

https://youtu.be/YctBo_C22Ds

 

LG MOBILE

 

LG Tv Smart: https://youtu.be/GsDVC9IySz4


MOTOROLA MOBILE

 

LG Tv Smart: https://youtu.be/g5PQnllYmdw

Many factors can influence this to happen. The most common is that the device has a poor internet connection. It must be greater than 40 megabits per second. If you do not know what speed the device reaches, open the browser, search Google for "Speed ​​Test" and perform a speed test.

In any case, here we leave you one of the solutions to fix this problem.

In the video player you will find, at the bottom right, an icon similar to a “settings wheel”. Click on this wheel and different resolution values ​​will appear (1080p, 720p, 540p). For example, if you are in 1080p, we advise you to reduce to 720p or 540p for smoother video playback.

We know you're there, and we want to connect. All Mundo Guyi Premium members can have access to our private Facebook group. This gives us the opportunity to share our latest news while all users can be connected both with us and with each other. Most of the surprises and news we publish there first.

This group is an option for all users who want to be connected (it is not mandatory).

In some mobile apps, for example Safari on iOS, some options that allow you to buy online are blocked by default. You must unlock them in the Settings menu, or try with the Google app, or Chrome, which by default allow you to make such purchases.

Obviously not. The Premium Subscription classes are different in several ways.

In addition to its duration, they propose a whole process, and an exercise plan, to reach specific objectives.

Write to us at info@mundoguyi.com telling us about your proposal and we will study its feasibility. We have done several MundoGuyi events in different countries.

In each purchase process you will receive an email with the corresponding details. If you do not receive it, at the address you indicated during the purchase process, check your spam folder or write to us indicating the problem.

If you need a change in size, or there is a problem with the order, tell us by email and we will send you a label to add to the envelope that you can take to the Post Office. Remember that, for health and hygiene reasons, clothing whose packaging is open and/or has been tried on/used is not changed. Tell us by email the reason for the return. Depending on the reason for the return, the shipping costs could be paid by us.

When you try to access the platform with your username and password, but you don't remember your password, just below the place where you should enter it you will see a link that says: "Forgot your password?"

Click on that link.
Enter the email address with which you access MundoGuyi.
You will receive an email, at that address, where you will be given a link (for a limited time) so that you can add a new password.

Once changed you can access with the new password.

If for any reason this has not worked well, contact support@mundoguyi.com

Cause and two solutions:

If the warning "THE CONNECTION IS NOT PRIVATE" appears in your browser, the message tells you that your internet connection is shared (not private). This usually happens with WiFi connections, or where a router shares internet connections.
The warning specifically refers to the fact that you have in mind that another computer “could” be detecting all the traffic between your router and your computer. Either by WiFi, or by cable.
In other words, it warns you that if you pass confidential information (credit card number, etc.) it "could" be captured by another computer.
But although we often share connections, this message only appears when what we know as a security flaw between the user's browser and router is detected.
It happens for several reasons. Generally if your computer's operating system (Windows), your browser and your antivirus are not properly updated. Remember that the latest version of Windows is 11.
It also appears for other reasons but to a lesser extent, for example if the computer clock has the wrong date and time.

Also, specifying the most common security flaw, if the error code below says "Net::ERR_CERT_DATE_INVALID” a failure to update the operating system is, of all the possible causes.
This code is related to an error in the Certificate Store of the user's operating system. The Certificate Store is not up to date. Microsoft stopped giving updates to several older versions of Windows.

Solutions to the problem (without the need to update the operating system):

One is quick and the other is more secure, which, although not as quick to implement, is the most appropriate.

The first, the quick one, consists of clicking on “ADVANCED CONFIGURATION” (button that appears below to the left of the warning) and then on “Allow access to the website at my own risk”. I guess if you're reading this here, that's what you've done.

The second is to follow the steps in this tutorial that I leave you below and that will update the Certificate Store of your operating system, preventing this warning from appearing on any website that uses the same type of digital certificate. The tutorial talks about installing a new certificate that you must download and therefore I also leave its download link below.

Walkthrough: https://www.youtube.com/watch?v=w7pewPbX2P4
Certificate: https://mundoguyi.com/intercambio/ISRG_Root_X1_cer.zip

If you have any questions, contact support@mundoguyi.com

To improve the performance of the platform, all subscription payments are made through the secure Stripe payment gateway. One of the largest and safest in existence.
In this way, the credit card data is encrypted from the subscriber's computer and Stripe.
MundoGuyi does not have any access to the bank details of the people who subscribe. Stripe simply provides a message indicating that the subscription is active or canceled in its absence.

But there are times when banks reject the subscription payment and due to the data protection law of the card-issuing country they do not specify the reason. Generally it is not a lack of funds but is usually related to a security block set by default for online purchases, or a limit, to avoid possible online fraud.
In these cases, Stripe only tells us that "the customer must talk to the card-issuing bank" and in most cases it is simply to authorize the operation.

Unfortunately, most card-issuing banks classify declines as “generic,” so it's not always possible to know exactly why a payment was declined. If all the information on the card appears to be correct, it is best for the customer to contact the issuer and ask for more information. As I discussed earlier, for privacy and security reasons, card issuers can only discuss the specific details of a declined payment with the cardholder.
They cannot do it with the Stripe payment gateway, much less with MundoGuyi.

If you have any other questions, write to us…

Technical assistance service
(only for subscribers)

If you have any type of technical incident on our platform, complete the following contact form, it will help us channel the incident and, in any case, we will contact you as soon as possible.
Remember that the hours of the Technical Assistance Service are from Monday to Friday, from 9:00 a.m. to 2:00 p.m. (Spanish time)

Este formulario de contacto solo está disponible para usuarios registrados.